Privacy Policy

Privacy Commitment
onecrystalshop ("Site," "we," "our") values your trust. This policy outlines how we collect, use, and protect your data across our services, including website interactions, purchases, and communications ("Services"). By engaging with our Services, you consent to these practices.

Policy Updates
We reserve the right to modify this policy for operational, legal, or regulatory compliance. Revised versions will be posted with updated effective dates.

Data Collection Overview
We gather information through three primary channels:

  1. Direct Submissions

    • Contact details (name, address, email, phone)

    • Order specifics (payment/billing information)

    • Account credentials (username, security questions)

    • Support communications

  2. Automated Tracking
    Usage Data via cookies/pixels including:

  3. Third-Party Sources

    • Payment processors (transaction details)

    • Platform partners (e.g., Shopify for operational support)

Data Utilization
We process information to:

  • Fulfill orders & manage accounts

  • Enhance service quality & user experience

  • Conduct security/fraud monitoring

  • Deliver targeted marketing*

  • Comply with legal obligations

*Marketing communications include opt-out options via email unsubscribe links or Global Privacy Control.

Data Sharing
We disclose information to:

Recipient Category Purpose
Service Providers Payment processing, shipping, IT support
Business Partners Coordinated marketing/advertising
Legal Authorities Compliance with lawful requests
Corporate Entities Mergers/acquisitions restructuring

12-Month Disclosure Summary

  • Identifiers & contact details

  • Transaction records

  • Device/usage analytics

  • Geolocation data

User Rights & Controls
Depending on jurisdiction, you may:

  1. Access - Request records of held data

  2. Correct - Update inaccurate information

  3. Delete - Remove non-essential records

  4. Transfer - Obtain portable data copies

  5. Restrict - Limit processing activities

  6. Withdraw Consent - Revoke permissions

  7. Appeal - Contest denied requests

Verification required for security. Authorized agents must provide proof of representation.

Security & Retention
While we implement industry-standard protections, no digital system is infallible. Data retention periods align with:

  • Ongoing account maintenance

  • Legal/compliance requirements

  • Dispute resolution needs

International Transfers
Data may be processed globally using approved mechanisms (e.g., EU Standard Contractual Clauses).

Special Provisions

  • Third-Party Links: External sites operate under their own policies

  • Child Protection: We neither target nor knowingly collect data from users under 16

  • Complaints: Contact us first, then escalate to local authorities if unresolved

Contact
For inquiries or rights execution:

Service Hub
Email: info@onecrystalshop
Tel: +86 181 2417 5828
Address: Shilipu Entrepreneurship Incubation Base, Ningyuan County, Yongzhou City, Hunan Province