Return Policy

Customer Satisfaction Commitment
We sincerely appreciate your choice of our products. Your satisfaction remains our top priority. Should any product fail to meet your expectations due to the following circumstances, you may qualify for returns/refunds/exchanges. All claims require pre-authorization through our customer service team. Unauthorized returns will not be accepted.

Contact Information
Service Center: info@onecrystalshop
Return Address:
Room 203, No. 61, Xin'an East Road, Humen Town
Dongguan City, Guangdong Province, China 523900
Tel: +86 181 2417 5828

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Return Guidelines
Eligible returns must meet these criteria:

1.Initiated within 7 calendar days of delivery

2.Items unused and in original packaging with tags

3.Purchased exclusively through onecrystalshop.com

4.Return tracking number provided

Refunds will be processed within 2 business days of receiving returned goods, with funds appearing in 1-3 banking days depending on financial institution processing times.

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Refund Conditions
Full reimbursement available for:

Undelivered orders after 4 weeks

Damaged/non-functional items (requires photographic evidence)

Incorrect or misrepresented products

Return shipping fees waived for:
› Shipping damage › Manufacturing defects › Size/product errors › Item discrepancies

Customer-responsible shipping costs apply to:
› Change of preference › Self-selection errors › Size mismatches › Address inaccuracies

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Exchange Procedure
Product replacements available within 7 days of receipt:

• Free return shipping for:
  › Transit damage › Defects › Size/product mismatches › Description variances

• Customer-covered shipping for:
  › Preference changes › Selection errors › Fit issues › Address mistakes

All exchange requests require pre-approval. Please contact our service team before initiating any returns.